Terms of Use

  1. These Terms of Use (Terms) govern your use of our website located at https://musclemeals.in  (Site) and form a binding contractual agreement between you, the user of the Site and us, Muscle Meals Pty Ltd.

For that reason these Terms are important and you should ensure that you read them carefully and contact us with any questions before you use the Site. You can contact us on help@musclemeals.in

By using the Site you acknowledge an hid agree that you have had sufficient chance to read and understand the Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use the Site.

1.  Licence to use Site

We grant you a non-exclusive, worldwide, non-transferable licence to use the Site in accordance with these Terms.

  1. You may access and use the Site (including any incidental copying that occurs as part of that use) in the normal manner and may also print one copy of any page within the Site for your own personal, non-commercial use.
  2. You must not add any content to the Site: unless you hold all necessary rights, licences and consents to do so; that would cause you or us to breach any law, regulation, rule, code or other legal obligation; that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy; that would bring us, or the Site, into disrepute; or that infringes the intellectual property or other rights of any person.
  3. The Site contains links to other websites as well as content added by people other than us. We do not endorse, sponsor or approve any such user generated content or any content available on any linked website.
  4. You acknowledge and agree that: we retain complete editorial control over the Site and may alter, amend or cease the operation of the Site at any time in our sole discretion; and the Site will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).

2. Intellectual Property Rights:

  1. Nothing in these Terms constitutes a transfer of any intellectual property rights. You acknowledge and agree that, as between you and us, we own all intellectual property rights in the Site.
  2. By posting or adding any content onto the Site, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that content in any way (including, without limitation, by reproducing, changing, and communicating the content to the public) and permit us to authorise any other person to do the same thing.
  3. You consent to any act or omission which would otherwise constitute an infringement of your moral rights, and if you add any content in which any third party has moral rights, you must also ensure that the third party also consents in the same manner.

The licence will survive any termination of these Terms.

You represent and warrant to us that you have all necessary rights to grant the licences and consents set out in paragraphs 2 (b) and 2 (c).

3. Termination

  1. These Terms terminate automatically if, for any reason, we cease to operate the Site.
  2. We may otherwise terminate these Terms immediately, on notice to you, if you have breached theTerms of use in any way.

4. General

  1. You must not assign, sublicence or otherwise deal in any other way with any of your rights under these Terms.
  2. If a provision of these Terms is invalid or unenforceable, it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.
  3. Each party must at its own expense do everything reasonably necessary to give full effect to this Agreement and the events contemplated by it.
  4. These terms are governed by the laws of Indian Jurisdiction  and each party submits to the jurisdiction of the courts of Bangalore.

5. Orders

We use fresh ingredients daily and cook our meals fresh, Every meal is prepared to order. Due to this reason you need to place your order the previous day before 7.00 PM. Orders placed post 7.00 PM will be processed for day after. 

In case of subscriptions if you wish to cancel a days meals  you must notify us within 6 -12 hours of your delivery time *. Unfortunately, any cancellation requests made after this time cannot be honoured, as your orders will already be processed. Therefore, you will be charged the full amount for the day's meals. Please contact us if you would like to cancel your order.

*In any subscription plan you can cancel upto 2 times. More than 2 times, a cancellation charge of RS 50/- will be charged for every cancellation. 

 6. Weekly, Fortnightly & Monthly  Subscription Service

Once you sign up for our subscription service you will be charged  upfront for all the meals of the week or fortnight or Month based on  your preference. Please note, that the subscription begins only when we recieve the payment confirmation. 

You can change your order/plan anytime. However plan change charges will be applicable, to ensure the changes are effected for your next delivery you must notify us of the change a day in prior.

 You can pause your subscritption at anytime. All subscriptions can be put on hold for a maximum of  1 week. If you would like to extend this please contact us. (charges applicable)

You can withdraw your subscription at any time. However, please note that a  processing charge of 20 to 100 % of the remaining balance will be charged depending on the stage at which you withdraw your subscription. To withdraw your subscription contact us.

7. Delivery

We deliver to areas in areas in and around Vijayanagar, Rajajinagar, Basaveshwarnagar, Malleshwaram, Yeshwantpur and Sadashivnagar. Indiranagar, Domlur, MG Road, Shivaginagar * etc.  Bulk orders are accepted beyond these areas(delivery charges applicable) . You can get more information about our delivery regions on our Delivery Page or write to us on : help@musclemeals.in

* Delivery is free upto 5kms radius from the kitchen. Beyond which delivery charges applicable accordingly.

  1. If you are not available at the time of delivery the order is considered delivered and no refund will be provided.
  2. It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
  3. We will provide you with an estimated time of delivery of your meals and will make every effort to deliver by this time.
  4. If you live in a secured apartment complex, please ensure you are home to receive your delivery. If no one is available to collect your delivery please arrange a suitable time with our staff prior to the delivery time. If our driver is unable to access the apartment you will have to organise a different delivery method.
  5. If you are picking up your meals from a pickup location it is your responsibility to pickup the meals within the specified time frame. There are no referigeration facilities at our pickup locations and the meals will begin to spoil after 4 hours. Please note, depending on the pickup location, all uncollected meals will be disposed off after an hour period .
  6. MM will not be held liable for any loss or damage resulting from failure to pickup the meals on the time of delivery.
  7. It is the responsibility of the customer to inform Muscle meals by calling us on  +91- 7337847063/64 if an order does not arrive. Once we learn an order has not arrived on time, we will enquire into it to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

8. Payments and Refund :

Any transactions or purchases online can be made via Credit/ Debit Cards, Netbanking, e-wallets supported by CCAvenue.  All transactions are processed via our partner payment service CCAvenue. You can view their terms here.

You may wish to pay by cash on delivery (C.O.D). Please make sure you tender exact change when your meals are delivered. We cannot promise any change. However, the change amount will be credited to your Muscle meals account which can be utilized on your next order.

P. S:  C. O. D facility is not available for deliveries which are outsourced to delivery providers. 

All payments to subscription plans  have to be made before your purchase can be delivered. When paying by card, if you have insufficient funds in your account or the card declines - the purchase will not go through.

If you wish to make a direct transfer or deposit to our account please contact   +91- 7337847063/64 . Please note that your orders will be processed only after we get a confirmation of your transfer/deposit.

You can cancel your subscription at any time. However, please note that a cancellation processing charge of 20 to 100 % of the remaining balance will be charged depending on the stage at which you cancel your subscription. To cancel your subscription contact us.

NO REFUNDS WILL BE MADE AFTER 30 DAYS FROM THE START DATE. 

9. Validity

All subscription plans (weekly/fortnightly/monthly) are valid upto 60 days only. Musclemeals is not entitled to deliver any meals or provide any refund after 60 days from the subscription start date. Its the responsibility of the subscriber to make arrangements to complete their subscription plan within 60 days. 

NO REFUNDS WILL BE MADE AFTER 30 DAYS FROM THE START DATE.  

10. Security

All credit card payments are processed securely through a PCI compliant Payment Gateway (CCAvenue Payments) and payments are made directly through 256 bit SSL Encryption software to ensure your personal details are kept safe. Muscle Meals Pty Ltd does not store any credit card information on our servers. We may also change or add additional payment gateways to our website in the future. We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

 11. Acceptance of Order

We reserve the right to accept or reject your order for any reason, such as the unavailability of any product or service or delivery slot or  an error in the price of the product or service or an error in your order.

 12. Order Cancellations By Us

We reserve the right not to provide goods or services, remove or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

 13. Discounts & Promotions

Discounts or promotion codes are non-transferable and cannot be transferred or refunded for cash. Furthermore, Muscle Meals Pty Ltd reserves the right to cancel any promotion or discount without prior notice. Only a single discount or promotion code per order and cannot be used in conjunction with any other discounts or promotions.

14. Returns

You have wide variety of meals to choose from so please order your plan carefully. After placing your order please review your meal plan and contact us immediately if a mistake has been made. We do not give refunds if you simply change your mind or make a wrong decision.

You will only be given a refund or exchange in the instance the meal delivered is wrong and/or different to what you purchased online. Please contact us immediately on    +91- 7337847063/64  if this occurs or email us at help@musclemeals.in